home > service

service

VanLife MTL is committed to supporting you every step of the way in your ownership experience, ensuring that you receive the best service and advice. Our dedicated team of technicians will provide you with qualified assistance as quickly as possible.

To book an appointment :

Accessory installation, inspection and maintenance : Click on the button Book now and complete the form. Our team will contact you within one business day to assess your needs, pre-analyze the work and confirm your appointment.

Winterization and De-winterization : Click on the button Book now and complete your booking. Payment is made online and the appointment will be confirmed.

service

de-winterization

VanLife MTL offers you a complete de-winterization service for your converted van.

Adventure-Ready Package : $249.99+tx

Water system :

Reactivation and checking of the hot water tank.

Cleaning the water tanks (white and gray).

Checking all piping for leaks.

Complete reactivation of the water system.

Filling and checking that the toilet is working properly.

Electric system :

Checking batteries and charging systems (inverter, solar panels, alternator and others).

Checking the refrigerator, induction hobs and lighting system.

Ventilation, heating and air conditioning system :

Activation and verification of the conversion air conditioning (if applicable).

Checking the Maxxfan® system.

Verification and start-up of the Webasto® system in several cycles.

IMPORTANT

  • Only VanLife MTL vehicles and complete VanLife MTL conversions are eligible for this service.
  • It is imperative to plug in your van and activate the Webasto heating system the day before. Your vehicle must arrive heated at VanLife MTL. If the vehicle is not heated, we will not be able to de-winterize your van.
  • It is imperative to completely empty the garage (the rear part) of your vehicle. If we do not have access to the service bays, we will not be able to de-winterize your van.
  • Bring the water drain plug(s) (P-trap) that were removed during winterization as well as the shower heads.
  • We are not responsible for damage caused by potential freezing after dewinterization carried out during the winter period.
  • During your visit, park your vehicle at the front and go to reception on the 2nd floor on the rental side.
  • It is not possible to attend the service in the garage. The customer must wait in the space provided for them. A detailed list of actions taken will be sent by email after the service is completed.

book now

Searching Availability...

service

bench seat installation

You already own one of these vehicles, converted or not:

  • RAM PROMASTER 2500 – 159 WB – 19’8
  • RAM PROMASTER 3500 – 159 XWB – 21’
  • SPRINTER CARGO – 170

VanLife MTL offers an approved double or single bench seat installation service for vans, enabling owners to safely expand from 2 to 3 or 4 passengers. Whether it’s to welcome an extended family, invite friends on a trip or simply enjoy more seating space, this option offers comfort and practicality.

VanLife MTL is registered with Transport Canada to affix the National Safety Mark.

certification

IMPORTANT

  • Installation includes bench seat. We are unable to install your own bench seat.
  • Installation is possible at predefined locations on the front of the vehicle only. See the plans here.

service

accessory installation

You already own one of these vehicles:

  • RAM PROMASTER 2500 – 159 WB – 19’8
  • RAM PROMASTER 3500 – 159 XWB – 21’
  • SPRINTER CARGO – 170

VanLife MTL offers you a wide range of services.

You have several options:

  • Insulation
  • Insulated sub-floor
  • Bench
  • Swivel benches
  • Windows
  • MaxxFan
  • Skylight
  • Electrical system
  • Plumbing system
  • Webasto heating system
  • Solar panel
  • Roof rack
  • Side ladder
  • Exterior equipment
  • Rims
  • Etc…
  • Insulation
  • Insulated sub-floor
  • Bench
  • Swivel benches
  • Windows
  • MaxxFan
  • Skylight
  • Electrical system
  • Plumbing system
  • Webasto heating system
  • Solar panel
  • Roof rack
  • Side ladder
  • Exterior equipment
  • Rims
  • Etc…

IMPORTANT

  • We only install what we offer in our online store or what you can see in our van layouts.
  • Accessory installation does not include design work, furniture, wood ceilings, connections to your various finishing equipment and any special cabinetry requests.
  • A 2-passenger bench seat can be installed in predefined positions at the front of the vehicle only.

service

multi-point inspection and maintenance

VanLife MTL wants you to enjoy your vanlife for as long as possible. This requires careful attention to your vehicle and regular maintenance. We offer a full range of services to ensure your van’s optimum health. Preventive inspections can prevent future problems and give you long-term peace of mind.

Complete conversion inspection :

Water system

Electric system

Heating system

Ventilation system

Maintenance and repair :

Out-of-warranty maintenance and repairs

Maintenance and repairs under warranty

IMPORTANT

  • Only VanLife MTL vehicles and complete VanLife MTL conversions are eligible for this service.
  • We do not do any mechanical work. Please refer to a dealer or garage.
  • This service applies to the conversion and accessories installed by VanLife MTL.

service

Winterization

VanLife MTL offers a complete winterization service for your converted van.

Winter-ready package : $149.99+tx

Water system :

Clear and grey water tanks.

Water-heater.

Outdoor shower.

Indoor shower (if applicable).

Piping and drains.

Pump removal from the cartridge toilet.

Electric system :

Refrigerator stop.*

Shutdown of electrical system (batteries)*.

Ventilation and heating system :

Maxxfan® system check.

Webasto® system check and start-up in several cycles.

*If you wish the refrigerator and batteries to remain in operation for winter use, you must mention this at the time of your appointment. We can only shut down the batteries if they are equipped with a circuit breaker. If you do not have this component, it can be installed at your appointment. Charges apply.

IMPORTANT

  • Only VanLife MTL vehicles and complete VanLife MTL conversions are eligible for this service.
  • It is imperative to completely empty the garage (the rear part) of your vehicle. If we do not have access to the service boxes, we will not be able to winterize your van.
  • Make sure your van’s batteries are 100% charged when you come to VanLife MTL.
  • Make sure to empty and clean your toilet before coming to VanLife MTL.
  • During your visit, park your vehicle at the front and go to reception on the 2nd floor on the rental side.
  • It is not possible to attend the service in the garage. The customer must wait in the space provided for them. A detailed list of actions taken will be sent by email after the service is completed.

book now

Searching Availability...

newsletter

stay connected

Be the first to hear about our latest product releases and promotions.

newsletter

stay connected

Be the first to hear about our latest product releases and promotions.
x

tell me more

Enter your details below and learn about all the perks you get by using Xtrail Explorer.

Error: Contact form not found.

Or call us for more info:

x

    Contact an advisor

    Which vans are you interested in?*
    RavenLivNohrElyaMeaOri

    Not sure if you want to add a ghost shower right now?
    No problem, you can purchase one later if you wish.
    VanLife MTL has equipped all of its MEA models to accommodate a phantom shower at any time.
    douche van amenagedouche van amenage

    CONDITIONS

    GIFT CERTIFICATES - VANLIFE MTL CAMPERVAN RENTAL

    SHIPPING:

    The gift certificate will be emailed to you with your receipt following your purchase.

    • This gift certificate is valid on the VanLife MTL camper van rental service, packages and extras.
    • This gift certificate is also transferable for the VanLife MTL online store. However, it is not possible to make this transfer directly online. We therefore ask you to contact a member of the VanLife MTL team at info@vanlifemtl.com or by phone at 514-903-1995, if you wish to use your gift certificate on the online store.
      Include the following information:

      • Your gift certificate number and the amount
      • Your full name and contact details
    • By using this gift certificate, the holder confirms his acceptance of the terms set out on the VanLife MTL website, related to the products or services purchased with this gift certificate, which may be changed at any time.
    • All sales of gift certificates are final. No refund or exchange possible.
    • The value of the amounts is in Canadian dollars.
    • The customer must keep the invoice for the gift card as proof of purchase.
    • VanLife MTL cannot be held responsible for replacing a lost or stolen gift certificate.

    CONDITIONS

    GIFT CERTIFICATES - ONLINE STORE

    SHIPPING:

    The gift certificate will be emailed to you with your receipt following your purchase.

    • This gift certificate is valid for all purchases on the VanLife MTL Online store.
    • This gift certificate is also transferable for the VanLife MTL campervan rental service. However, it is not possible to make this transfer directly online. We therefore ask you to contact a member of the VanLife MTL team at info@vanlifemtl.com or by phone at 514-903-1995, if you wish to use your gift certificate for the VanLife MTL campervan rental service.
      Include the following information:

      • Your gift certificate number and the amount
      • Your full name and contact details
    • By using this gift certificate, the holder confirms his acceptance of the terms set out on the VanLife MTL website, related to the products or services purchased with this gift certificate, which may be changed at any time.
    • All sales of gift certificates are final. No refund or exchange possible.
    • The value of the amounts is in Canadian dollars.
    • The customer must keep the invoice for the gift card as proof of purchase.
    • VanLife MTL cannot be held responsible for replacing a lost or stolen gift certificate.

    POLICY ON CLOTHING AND ACCESSORIES

    DELIVERY – RETURNS – PRODUCTS DESCRIPTIONS

    DELIVERY

    Orders are processed within 1 to 5 working days. The delivery time depends on Canada Post.

    ORDER TRACKING

    Once you place your order, you will receive a confirmation email indicating that your order is being processed.

    • If you have chosen in-shop pick-up, you will receive an email when your order is ready for pick-up (in-shop) during our business hours. Business hours are between 9:00 am and 4:00 pm, Monday to Friday.
    • If you have chosen to have your order sent by mail, you will receive an email when your order is shipped. A Canada Post tracking number will then also be sent to you by email. The tracking number will allow you to track your package until it has been delivered.

    To add an item to your order, contact customer service at : info@vanlifemtl.com

    RETURNS

    We do not issue refunds on clothing.

    However, we will gladly exchange your item within 30 days of the date of purchase if the item does not suit you.

    For an exchange to be possible and authorized, the returned item must never have been worn, washed or damaged in any way.

    To return an item you must contact us by email at info@vanlifemtl.com and include the following information:

    • Your order number
    • Your full name
    • The item you would like to return and the reason for the return.

    The only exceptions for a refund to be authorized are:

    • If your item is out of stock when we process your order.
    • If your item has a manufacturing defect (you will need to send us a picture before returning the item).

    The customer is responsible for the shipping costs related to the return of the item. VanLife MTL will pay the shipping costs in cases of manufacturing defects validated by sending a photo.

    Items on sale are considered final and therefore not exchangeable.

    Furthermore, during sales and promotions, we do not offer price adjustments on items purchased before the sale is in effect.

    Promotions may not be combined with any other offer (discount, promotion, sale).

    PRODUCT DESCRIPTIONS

    Please note that the product colours you see on our website may vary slightly depending on the resolution and brightness of your computer screen.

    All sizes are approximate, but we try to provide you with the most accurate measurements possible.

    VanLife MTL is not responsible for publication and web posting errors associated with products sold on the online shop (price, promotion, discounts, quantities available, etc.) Customers cannot use such arguments to claim rebates or discounts on their purchases.

      Contact an expert

      What vehicle do you own?*

        Contact an advisor

        Province*

          Contact an advisor

          Province*

            Contact an advisor

            Province*

              Contact an expert

              What vehicle do you own?*

              Which service(s) are you interested in?*
              Multi-point inspectionMaintenanceRepairs

                Contact an expert

                What vehicle do you own?*

                Which service(s) are you interested in?*
                Webasto Heating SystemComplete vehicle and floor insulationRoof rack, solar panel, and roof accessoriesWindows and roof ventilationSwivel seat and additional seatingComplete electrical systemFreshwater systemGray water systemOther

                  Contact an advisor

                  Province*

                    Contact an advisor

                    Province*

                      Contact an advisor

                      Province*

                        Contact an advisor

                        Province*

                          Contact an advisor

                          Province*

                            Contact an advisor

                            Province*

                            What vehicle do you own?*

                            Which model are you interested in?*

                              Contact an advisor

                              Province*

                                Contact an advisor

                                Province*

                                  Province*

                                    Province*

                                      Contact an advisor

                                      Province*

                                        Contact an advisor

                                        Province*

                                        What vehicle do you own?*

                                          Contact an advisor

                                          Province*

                                            Contact an advisor

                                            Province*

                                              Contact an advisor

                                              Province*

                                              What vehicle do you own?*

                                                Contact an advisor

                                                Province*

                                                What vehicle do you own?*

                                                  Contact an advisor

                                                  Province*

                                                  What vehicle do you own?*

                                                    Contact an advisor

                                                    Province*

                                                    What vehicle do you own?*

                                                      Contact an advisor

                                                      Province*

                                                      What vehicle do you own?*

                                                        Contact an advisor

                                                        Province*

                                                        What vehicle do you own?*

                                                          Contact an advisor

                                                          Province*

                                                          What kind of work are you interested in?*
                                                          Webasto Heating SystemComplete vehicle and floor insulationRoof rack, solar panel, and roof accessoriesWindows and roof ventilationSwivel seat and additional seatingComplete electrical systemFreshwater systemGray water system

                                                            Contact our team

                                                            Error: Contact form not found.

                                                            Error: Contact form not found.

                                                              Contact an advisor

                                                              Province*

                                                              What vehicle do you own?*

                                                              What kind of work are you interested in?*
                                                              Webasto Heating SystemComplete vehicle and floor insulationRoof rack, solar panel, and roof accessoriesWindows and roof ventilationSwivel seat and additional seatingComplete electrical systemFreshwater systemGray water system

                                                                Contact an advisor

                                                                Province*

                                                                  Contact an advisor

                                                                  Province*

                                                                    Contact an advisor

                                                                    Province*

                                                                      Contact an advisor

                                                                      Province*

                                                                        Province*

                                                                          Contact an advisor

                                                                          Province*

                                                                            Contact an advisor

                                                                            Province*

                                                                              Contact an advisor

                                                                              Province*

                                                                                Contact an advisor

                                                                                Province*

                                                                                  Contact an advisor

                                                                                  Province*

                                                                                    Contact an advisor

                                                                                    Province*