Privacy policy

Surfing in Vanlifemtl.com

Vanlifemtl.com contains links to external sites. VanLife MTL is not responsible for the content of those sites, nor for their privacy-related practices.

Cookies and Google Analytics

Google Analytics uses cookies to gather information on your surfing. It uses this information for statistical purposes in order to improve your experience. The information is stored in the United States. Google may communicate it to third parties, if required to do so by law, and for its own internal processing. The data will also be shared on the VanLife MTL’s Google Ads account. The information includes, in particular,

  • the anonymized IP address of your computer (your IP address is modified, which prevents anyone from connecting it to you),
  • the operating system of your device,
  • the pages consulted (the date, time and duration of your visits).

Google advertising cookies are used to gather demographic data and information on visitors’ centres of interest. The information is anonymized and cannot be associated with a specific person.

You can configure your browser to block cookies, but this may affect your experience and limit your access to certain functions.

Interactions with VanLife MTL

You may communicate with VanLife MTL through various secure tools, including telephone and online services.

Sending information by email is not entirely secure. For this reason, VanLife MTL advises you against disclosing personal information, such as your social insurance number, in emails. VanLife MTL does the same, by not answering your questions via email whenever this involves transmitting confidential data.

Confidentiality

Personal information gathered by Vanlifemtl.com is handled in compliance with the Act respecting Access to documents held by public bodies and the Protection of personal information. This Act sets out the principles to be observed in collecting, using, communicating with or without consent, storing and destroying personal information, while setting up the appropriate security measures in accordance with the nature and quantity of the information.

Requests for access

You may submit a request for access to learn what personal information is held by VanLife MTL. You may also make a request to have this information corrected.

The Act respecting Access to documents held by public bodies and the Protection of personal information grants you the following rights:

  • respect of the confidentiality of personal information;
  • access to your personal information;
  • the right to correct your personal information if it is incomplete, inaccurate or equivocal, or if the collection, release or keeping of the information is not authorized by law.
Preparing a request for access

request for access to an administrative document may be made verbally or in writing, and must contain:

  • the title of the document that you wish to obtain or a brief description that may serve to identify the document;
  • your last name, first name and contact information (email, telephone number and mailing address) so that the organization may communicate with you if clarifications are required.

request for access to an item of personal information or a request for correction must be made in writing, and must contain:

  • a description of the item of information that you wish to obtain or that must be corrected (a description sufficiently precise to identify the information concerned);
  • the time period involved;
  • your last name, first name and contact information (email, telephone number and mailing address) so that the organization may communicate with you if clarifications are required.

If you are making a request on behalf of another person, you must provide:

  • an official consent form or proxy;
  • or the mandate signed by that person, if you are a notary or an attorney.

If you wish to gain access to the personal information of a deceased person, your status must be one of the following:

  • liquidator of the succession (estate): you must provide the will search and the will;
  • beneficiary of life insurance or of a death benefit: you must present a document that proves this status (life insurance policy, mortgage loan, travel insurance, etc.);
  • heir: you must submit a will search, a will or proof of your status (for example a birth certificate or marriage certificate) and demonstrate your interests or rights;
  • person having parental authority: you must demonstrate your title by means of a birth certificate.
Submitting a request for access

You must send your request to the person responsible.

Catherine Vachon
Director, Business Development, Communications & Marketing
catherinevachon@vanlifemtl.com
+1 514-903-1995

infolettre

restez connectés

Découvrez en primeur nos nouveautés et promotions.

infolettre

restez connectés

Découvrez en primeur nos nouveautés et promotions.
x

tell me more

Enter your details below and learn about all the perks you get by using Xtrail Explorer.

Error: Contact form not found.

Or call us for more info:

x

    Contact an advisor

    Which vans are you interested in?*
    LivRavenLivNohrElyaMeaOri

    Not sure if you want to add a ghost shower right now?
    No problem, you can purchase one later if you wish.
    VanLife MTL has equipped all of its MEA models to accommodate a phantom shower at any time.
    douche van amenagedouche van amenage

    CONDITIONS

    GIFT CERTIFICATES - VANLIFE MTL CAMPERVAN RENTAL

    SHIPPING:

    The gift certificate will be emailed to you with your receipt following your purchase.

    • This gift certificate is valid on the VanLife MTL camper van rental service, packages and extras.
    • This gift certificate is also transferable for the VanLife MTL online store. However, it is not possible to make this transfer directly online. We therefore ask you to contact a member of the VanLife MTL team at info@vanlifemtl.com or by phone at 514-903-1995, if you wish to use your gift certificate on the online store.
      Include the following information:

      • Your gift certificate number and the amount
      • Your full name and contact details
    • By using this gift certificate, the holder confirms his acceptance of the terms set out on the VanLife MTL website, related to the products or services purchased with this gift certificate, which may be changed at any time.
    • All sales of gift certificates are final. No refund or exchange possible.
    • The value of the amounts is in Canadian dollars.
    • The customer must keep the invoice for the gift card as proof of purchase.
    • VanLife MTL cannot be held responsible for replacing a lost or stolen gift certificate.

    CONDITIONS

    GIFT CERTIFICATES - ONLINE STORE

    SHIPPING:

    The gift certificate will be emailed to you with your receipt following your purchase.

    • This gift certificate is valid for all purchases on the VanLife MTL Online store.
    • This gift certificate is also transferable for the VanLife MTL campervan rental service. However, it is not possible to make this transfer directly online. We therefore ask you to contact a member of the VanLife MTL team at info@vanlifemtl.com or by phone at 514-903-1995, if you wish to use your gift certificate for the VanLife MTL campervan rental service.
      Include the following information:

      • Your gift certificate number and the amount
      • Your full name and contact details
    • By using this gift certificate, the holder confirms his acceptance of the terms set out on the VanLife MTL website, related to the products or services purchased with this gift certificate, which may be changed at any time.
    • All sales of gift certificates are final. No refund or exchange possible.
    • The value of the amounts is in Canadian dollars.
    • The customer must keep the invoice for the gift card as proof of purchase.
    • VanLife MTL cannot be held responsible for replacing a lost or stolen gift certificate.

    POLICY ON CLOTHING AND ACCESSORIES

    DELIVERY – RETURNS – PRODUCTS DESCRIPTIONS

    DELIVERY

    Orders are processed within 1 to 5 working days. The delivery time depends on Canada Post.

    ORDER TRACKING

    Once you place your order, you will receive a confirmation email indicating that your order is being processed.

    • If you have chosen in-shop pick-up, you will receive an email when your order is ready for pick-up (in-shop) during our business hours. Business hours are between 9:00 am and 4:00 pm, Monday to Friday.
    • If you have chosen to have your order sent by mail, you will receive an email when your order is shipped. A Canada Post tracking number will then also be sent to you by email. The tracking number will allow you to track your package until it has been delivered.

    To add an item to your order, contact customer service at : info@vanlifemtl.com

    RETURNS

    We do not issue refunds on clothing.

    However, we will gladly exchange your item within 30 days of the date of purchase if the item does not suit you.

    For an exchange to be possible and authorized, the returned item must never have been worn, washed or damaged in any way.

    To return an item you must contact us by email at info@vanlifemtl.com and include the following information:

    • Your order number
    • Your full name
    • The item you would like to return and the reason for the return.

    The only exceptions for a refund to be authorized are:

    • If your item is out of stock when we process your order.
    • If your item has a manufacturing defect (you will need to send us a picture before returning the item).

    The customer is responsible for the shipping costs related to the return of the item. VanLife MTL will pay the shipping costs in cases of manufacturing defects validated by sending a photo.

    Items on sale are considered final and therefore not exchangeable.

    Furthermore, during sales and promotions, we do not offer price adjustments on items purchased before the sale is in effect.

    Promotions may not be combined with any other offer (discount, promotion, sale).

    PRODUCT DESCRIPTIONS

    Please note that the product colours you see on our website may vary slightly depending on the resolution and brightness of your computer screen.

    All sizes are approximate, but we try to provide you with the most accurate measurements possible.

    VanLife MTL is not responsible for publication and web posting errors associated with products sold on the online shop (price, promotion, discounts, quantities available, etc.) Customers cannot use such arguments to claim rebates or discounts on their purchases.

      Contact an advisor

      Province*

      What vehicle do you own?*

        Contact an advisor

        Province*

          Contact an expert

          What vehicle do you own?*

            Contact an advisor

            Province*

              Contact an advisor

              Province*

                Contact an advisor

                Province*

                  Contact an expert

                  What vehicle do you own?*

                  Which service(s) are you interested in?*
                  Multi-point inspectionMaintenanceRepairs

                    Contact an expert

                    What vehicle do you own?*

                    Which service(s) are you interested in?*
                    Webasto Heating SystemComplete vehicle and floor insulationRoof rack, solar panel, and roof accessoriesWindows and roof ventilationSwivel seat and additional seatingComplete electrical systemFreshwater systemGray water systemOther

                      Contact an advisor

                      Province*

                        Contact an advisor

                        Province*

                          Contact an advisor

                          Province*

                            Contact an advisor

                            Province*

                              Contact an advisor

                              Province*

                                Contact an advisor

                                Province*

                                What vehicle do you own?*

                                Which model are you interested in?*

                                  Contact an advisor

                                  Province*

                                    Contact an advisor

                                    Province*

                                      Province*

                                        Province*

                                          Contact an advisor

                                          Province*

                                            Contact an advisor

                                            Province*

                                            What vehicle do you own?*

                                              Contact an advisor

                                              Province*

                                                Contact an advisor

                                                Province*

                                                  Contact an advisor

                                                  Province*

                                                  What vehicle do you own?*

                                                    Contact an advisor

                                                    Province*

                                                    What vehicle do you own?*

                                                      Contact an advisor

                                                      Province*

                                                      What vehicle do you own?*

                                                        Contact an advisor

                                                        Province*

                                                        What vehicle do you own?*

                                                          Contact an advisor

                                                          Province*

                                                          What vehicle do you own?*

                                                            Contact an advisor

                                                            Province*

                                                            What vehicle do you own?*

                                                              Contact an advisor

                                                              Province*

                                                              What kind of work are you interested in?*
                                                              Webasto Heating SystemComplete vehicle and floor insulationRoof rack, solar panel, and roof accessoriesWindows and roof ventilationSwivel seat and additional seatingComplete electrical systemFreshwater systemGray water systemOther

                                                                Contact our team

                                                                Error: Contact form not found.

                                                                Error: Contact form not found.

                                                                  Contact an advisor

                                                                  Province*

                                                                  What vehicle do you own?*

                                                                  What kind of work are you interested in?*
                                                                  Webasto Heating SystemComplete vehicle and floor insulationRoof rack, solar panel, and roof accessoriesWindows and roof ventilationSwivel seat and additional seatingComplete electrical systemFreshwater systemGray water systemOther

                                                                    Contact an advisor

                                                                    Province*

                                                                      Contact an advisor

                                                                      Province*

                                                                        Contact an advisor

                                                                        Province*

                                                                          Contact an advisor

                                                                          Province*

                                                                            Province*

                                                                              Contact an advisor

                                                                              Province*

                                                                                Contact an advisor

                                                                                Province*

                                                                                  Contact an advisor

                                                                                  Province*

                                                                                    Contact an advisor

                                                                                    Province*

                                                                                      Contact an advisor

                                                                                      Province*

                                                                                        Contact an advisor

                                                                                        Province*