contact us

CONDITIONS

GIFT CERTIFICATES - VANLIFE MTL CAMPERVAN RENTAL

SHIPPING:

The gift certificate will be emailed to you with your receipt following your purchase.

• This gift certificate is valid on the VanLife MTL camper van rental service, packages and extras.
• This gift certificate is also transferable for the VanLife MTL online store. However, it is not possible to make this transfer directly online. We therefore ask you to contact a member of the VanLife MTL team at info@vanlifemtl.com or by phone at 514-903-1995, if you wish to use your gift certificate on the online store.
  Include the following information:
  • Your gift certificate number and the amount
  • Your full name and contact details
• By using this gift certificate, the holder confirms his acceptance of the terms set out on the VanLife MTL website, related to the products or services purchased with this gift certificate, which may be changed at any time.
• All sales of gift certificates are final. No refund or exchange possible.
• The value of the amounts is in Canadian dollars.
• The customer must keep the invoice for the gift card as proof of purchase.
• VanLife MTL cannot be held responsible for replacing a lost or stolen gift certificate.

CONDITIONS

GIFT CERTIFICATES - ONLINE STORE

SHIPPING:

The gift certificate will be emailed to you with your receipt following your purchase.

• This gift certificate is valid for all purchases on the VanLife MTL Online store.
• This gift certificate is also transferable for the VanLife MTL campervan rental service. However, it is not possible to make this transfer directly online. We therefore ask you to contact a member of the VanLife MTL team at info@vanlifemtl.com or by phone at 514-903-1995, if you wish to use your gift certificate for the VanLife MTL campervan rental service.
  Include the following information:
  • Your gift certificate number and the amount
  • Your full name and contact details
• By using this gift certificate, the holder confirms his acceptance of the terms set out on the VanLife MTL website, related to the products or services purchased with this gift certificate, which may be changed at any time.
• All sales of gift certificates are final. No refund or exchange possible.
• The value of the amounts is in Canadian dollars.
• The customer must keep the invoice for the gift card as proof of purchase.
• VanLife MTL cannot be held responsible for replacing a lost or stolen gift certificate.

POLICY ON CLOTHING AND ACCESSORIES

DELIVERY – RETURNS – PRODUCTS DESCRIPTIONS

DELIVERY

Orders are processed within 1 to 5 working days. The delivery time depends on Canada Post.

ORDER TRACKING

Once you place your order, you will receive a confirmation email indicating that your order is being processed.

• If you have chosen in-shop pick-up, you will receive an email when your order is ready for pick-up (in-shop) during our business hours. Business hours are between 9:00 am and 4:00 pm, Monday to Friday.
• If you have chosen to have your order sent by mail, you will receive an email when your order is shipped. A Canada Post tracking number will then also be sent to you by email. The tracking number will allow you to track your package until it has been delivered.

To add an item to your order, contact customer service at : info@vanlifemtl.com

RETURNS

We do not issue refunds on clothing.

However, we will gladly exchange your item within 30 days of the date of purchase if the item does not suit you.

For an exchange to be possible and authorized, the returned item must never have been worn, washed or damaged in any way.

To return an item you must contact us by email at info@vanlifemtl.com and include the following information:

• Your order number
• Your full name
• The item you would like to return and the reason for the return.

The only exceptions for a refund to be authorized are:

• If your item is out of stock when we process your order.
• If your item has a manufacturing defect (you will need to send us a picture before returning the item).

The customer is responsible for the shipping costs related to the return of the item. VanLife MTL will pay the shipping costs in cases of manufacturing defects validated by sending a photo.

Items on sale are considered final and therefore not exchangeable.

Furthermore, during sales and promotions, we do not offer price adjustments on items purchased before the sale is in effect.

Promotions may not be combined with any other offer (discount, promotion, sale).

PRODUCT DESCRIPTIONS

Please note that the product colours you see on our website may vary slightly depending on the resolution and brightness of your computer screen.

All sizes are approximate, but we try to provide you with the most accurate measurements possible.

VanLife MTL is not responsible for publication and web posting errors associated with products sold on the online shop (price, promotion, discounts, quantities available, etc.) Customers cannot use such arguments to claim rebates or discounts on their purchases.